Frequently Asked Questions
Everything you need to know about your home improvement journey.
What is the standard shipping time for heavy machinery and tools?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location and the weight of the items.
Do your power tools come with a manufacturer warranty?
Yes, all power tools sold at My Tool Store include a full manufacturer warranty. Specific duration and coverage details can be found on the individual product pages.
What is your return policy for unused items?
We offer a 30-day return policy for items in their original, unopened packaging. Please contact our support team to initiate a return authorization.
Do you offer technical support for tool assembly?
Absolutely. Our team of experts is available via phone or email to guide you through the assembly or initial setup of any complex equipment purchased from our store.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to monitor your delivery progress.